Pricing

What’s an active call handler?

CallCore charges one user-day for each call handler on the days they’re actually active — not per seat, not per employee, not per call. £0 base, no minimums. You only ever pay for the people on the phones, on the days they’re on them.

The rule, precisely

One synced call a day and you’re active — nothing more

Counts as active

  • Made an outbound call — whether it was answered or not
  • Answered an inbound call

Any one of these on a given day = a single user-day for that handler. Two calls or two hundred, it’s still one.

Doesn’t count

  • Unanswered inbound calls — a missed call is never chargeable
  • …but it’s still synced to Salesforce, so you never lose a missed lead

A handler who only received missed calls all day costs nothing that day — and you still see every one in Salesforce.

Your control

You decide exactly who’s counted

A handler only counts — and only syncs — once you add them to the Transcribe & Sync team. Nobody is billed by default. You choose exactly who’s in, and you can change it whenever you like.

Remove someone and it stops immediately. Their calls stop syncing to Salesforce at once, and they’re not chargeable from that point on. If they’d already been active earlier that day, that one user-day still stands — but nothing after it. No notice period, no end-of-month surprises.

Adding history is one user-day, not hundreds

When you add a handler to the team, CallCore backfills their recent call history into Salesforce so you start with a full picture. That whole backfill counts as a single user-day — the day you switched it on — no matter how many past calls come across. If that same handler then takes a live call later that day, it’s still just the one user-day. Onboarding a team is measured in pounds, not thousands.

Fairer by design

You pay for the phones that ring — not the payroll

Shift teams, 7 days a week

Running rotas across weekends? You pay only for the handlers actually on shift and taking calls each day. Everyone off-shift is £0 — no double-paying to cover a 7-day operation.

Part-time & mixed roles

A three-day-a-week rep costs three user-days that week. Staff who only occasionally pick up the phone barely register. You’re never billed for a licence they don’t use.

Holidays & quiet spells

Every day off — annual leave, sick days, training, a quiet Friday — is automatically £0. The bill flexes down with your actual activity, no admin required.

Estimate

What would your team cost?

At the current rate of £1.00 per user-day. Adjust the two numbers for your team.

Estimated / month

…

Per active handler

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An estimate only — you’re billed for real activity, so quiet days make the actual figure lower. Excludes VAT; your own AI (Azure OpenAI) costs are billed to you separately by Microsoft. CallCore is currently available to UK businesses.

CallCore Conduit

Build on your call data — pay for records analysed, nothing else

Conduit is the Services API. It is the supported, permission-aware, upgrade-safe way to consume your call data from your own Apex. You pay for records analysed. Idle costs nothing.. no seats, no bands, no minimum. The meter only moves when Conduit returns a record to your code.

Our own timeline runs on this API. The Communication Timeline your advisors use reads from the same Services pipeline, so what you build on gets logic that is scoped, normalised and permission-gated out of the box, and it stays working as the package evolves.

How it is metered

  • Per record analysed — you pay only for what your code consumes
  • Idle costs nothing: no seats, no bands, no minimum

Same thinking as the user-day model above: you are billed for real use, not for capacity that sits idle.

Sandboxes & production

  • Free to build and demo in sandboxes
  • Production use requires Conduit

Price: contact us. Per-record pricing is published once benchmarked.

See how the Services pipeline works →

Only pay for the days they’re actually on the phones

£0 base, £1 per active call handler per day, and nothing at all for the days they’re not. Connect 3CX and Salesforce in minutes.

Start free — no card required → £0 base · no card required · cancel anytime